Purchasing and Shipping
I WANT YOU TO BE HAPPY WITH YOUR NEW ART. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT ME IN ADVANCE OF PURCHASING AT RACHEL@LEMONTREELANESTUDIO.COM.
Every care has been taken to show the artwork as accurately as possible regarding size and colour. However, the image you see online may differ due to slight variations between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault, and slight inconsistencies will not be a valid reason for return.Ordering
HOW IS MY PAYMENT HANDLED?
Payments are made through PayPal or Stripe in Canadian dollars. You do not need a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.PURCHASING WITH A DEPOSIT.
If you would like to purchase an original painting over $600, you are welcome to purchase it in stages. As the value of my work grows, I understand this can be a helpful option. A 50% deposit is payable to hold your painting. The balance can be paid the following month or in two monthly payments of 25% each. Please contact me if you are interested in arranging this.This is not a credit scheme but an arrangement of trust at no extra cost to you. Usual shipping costs and return policy will apply.PAYING BY BANK TRANSFER.
There is a checkout option to pay by bank transfer, which many Canadian customers prefer. This saves me credit card fees. If you select this option, you will be emailed with details on how to pay. Please pay immediately, as the artwork is marked as sold immediately and unavailable to others.Shipping
I HAVE PLACED MY ORDER. HOW SOON WILL I RECEIVE MY PAINTING?
Original paintings will be packed and shipped within 5 working days. Within Canada, pieces are sent by Canada Post or courier depending on size and weight. Most Canadian deliveries arrive within 4 - 8 days from the time of shipping. Please allow 10 working days in total. If you need delivery by a specific date, please contact me first to ensure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.CAN I COLLECT MY ARTWORK FROM YOUR STUDIO?
Yes, if you want to collect in person, you can enter code COLLECT at the checkout. Once you have placed your order, I will email you, and we can work out a time to meet. My home is in SE Calgary, Alberta.IS SHIPPING INCLUDED?
No, the shipping costs will be calculated at checkout based on the size of the work and your location.Note: Currently, shipping costs vary significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted, I reserve the right to discuss this with you and refuse the sale.WHAT ABOUT LARGE OR HIGH-VALUE ARTWORKS?
I appreciate this is a high-value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry, so certain pieces have individual requirements. This will be noted in the shipping details for each product listing. Shipping costs for large artworks must be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. If you buy online first to secure the painting, the shipping cost will be billed separately after the agreement.CAN YOU SHIP INTERNATIONALLY?
Yes, I can ship to most countries, although it will take longer to arrive, depending on your location. International shipments (outside Canada) may be subject to import duties and taxes according to the destination country's laws. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.Shipping costs contribute towards packing supplies, labour and transit fees. Returns
WHAT IF MY PAINTING ARRIVES AND I DON’T LIKE IT?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed upon, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.DO YOU GIVE A REFUND ON PRINTS IF I CHANGE MY MIND?
All prints are FINAL SALE.WHAT IF MY PAINTING ARRIVES DAMAGED?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.WHAT ABOUT OVERSEAS RETURNS?
Currently, I cannot offer a refund or return on any product(s) sent outside of North America.I think that's it! If you have further questions, please email me before placing your order.